Customer satisfaction survey

Company name: *

Date: *

Please complete this simple form to help us understand how you rate our operational performance and response to your enquiries and orders.

Please rate our company as follows:

1 = Not very good 2 = Good 3 = Very good

Please rate our performance on the following SALES factors:

Responsiveness of our sales team to your enquiries: *

Accuracy of quotes provided to you: *

Fulfilling contract requirements: *

Timely notification of delay to your order: *

Please rate our performance on the following SERVICE factors:

Progressing your order: *

Documentation relating to your order: *

Handling of complaints or concerns: *

After sales service in response to your order: *

Please rate our performance on the following SERVICE QUALITY factors:

Completeness of service delivered: *

Reliability of the service delivered: *

Value and cost effectiveness of the service: *

Please rate our performance on the following DELIVERY factors:

On time delivery: *

Overall completeness of service delivered: *

WE VALUE YOUR COMMENTS. Please make any suggestions that may help us to improve our services: *

To enable us to process your submission please ensure all the required fields [denoted by *] are completed.

The Company